Cancelation & Refund Policy

At Websidezone Media and Technologies Private Limited, we strive to deliver professional, high-quality services in Business Consultancy, Web Design & Development, App Development, Graphic Design, Content Writing, Business Legal Compliances, E-commerce Management, and related digital solutions.

This Cancellation & Refund Policy keeps things fair, transparent, and aligned with industry standards.

1) Cancellation of Services

1.1 Request for Cancellation

Submit all cancellation requests only via email to contact@websidezone.com.
Verbal/informal requests are not valid.

1.2 Eligibility for Cancellation

Subject to the signed Service Agreement/Proposal/Quotation/Invoice terms.
Certain services (e.g., domains, hosting, third-party subscriptions, ad credits, one-time setup, consultancy and discounted services) are non-cancellable once initiated.

1.3 Cancellation Fees

If work has begun, a fee will apply based on effort, resources, and costs already incurred.
We’ll confirm applicable fees before processing cancellation.

2) Refund Policy

2.1 Refund Eligibility

Considered only where explicitly stated in the Service Agreement.
Delivered/consumed services (e.g., completed campaigns, delivered designs, reports, consultancy hours) are non-refundable.

2.2 Non-Refundable Components (always deducted, if refund is approved)

Onboarding / Setup Fees
Payment Gateway / Transaction Charges
Third-Party Costs (Domains, Hosting, Licenses, SaaS tools, Advertising Credits, etc.)

2.3 Processing Time

Approved refunds are processed within 10–15 working days (bank/gateway delays excluded) via the original payment method only.

3) No-Refund Scenarios (Industry Standard)

Refunds are not applicable for:

Change of mind after project commencement.
Client-side delays in content/approvals/feedback causing project slippage.
Services involving third-party vendors (Google, Meta, Hosting, SaaS tools, etc.).
Digital products / special discounted offers (e.g., workshops, training, low-cost website and other service offers).
Projects/services delivered or in advanced execution stages.

4) Dispute Resolution

Raise disputes in writing to contact@websidezone.com.
We aim for amicable, transparent resolution.
Governed by laws of India; courts at Delhi have exclusive jurisdiction.

5) Support & Contact

Refunds/Cancellations (email only): contact@websidezone.com
General Support (no refund/cancellation requests here): WhatsApp +91 76699 88699

6) Policy Updates

We may modify/update this policy at any time. Updates will be posted on our website.

By availing our services, you acknowledge and agree to this Cancellation & Refund Policy.